At Robust Coffee, we want you to be fully satisfied with your coffee purchase. If, for any reason, you are not happy with your order, we offer a straightforward returns and refund policy to ensure a hassle-free experience.
1. Returns Eligibility:
– To be eligible for a return, your coffee product must be unused and in the same condition as when you received it.
– Please ensure that the product is in its original packaging and has not been opened or tampered with.
2. Return Period:
– You may request a return within 7 days from the date of receiving your coffee order.
– If 7 days have passed since you received the product, unfortunately, we won’t be able to offer you a refund or exchange.
3. Return Process:
– To initiate a return, please contact our customer support team at info@robustcoffee.co.za
– Provide your order details and the reason for the return. Our team will guide you through the return process.
4. Return Shipping:
– Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped).
– We recommend using a trackable shipping service to ensure the safe return of the product.
5. Refund Processing:
– Once your returned product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
– If approved, the refund will be processed using the original payment method used for the purchase.
– Please allow 3 working days for the refund to be reflected in your account, depending on your bank or credit card provider’s processing time.
6. Non-Refundable Items:
– Gift cards and promotional items are non-refundable.
7. Exchanges:
– If you wish to exchange a coffee product for another variant, please contact our customer support team.
– Exchanges are subject to product availability and may require additional shipping costs.
8. Damaged or Defective Products:
– In the rare event that you receive a damaged or defective product, please contact us immediately.
– We will replace the item or provide a full refund, including return shipping costs if applicable.
Our goal is to ensure your complete satisfaction with our coffee products and services. If you have any further questions or need assistance with your return, please reach out to our customer support team at: info@robustcoffee.co.za. We appreciate your support and hope you continue to enjoy the exceptional taste of Robust Coffee.